Last updated: 27 October 2026

Who we are

Hitches & Glitches Electrical Services is the trading name of Hitches & Glitches Ltd, a family-run, NAPIT-registered electrical contractor based in Watford, Hertfordshire. Hitches & Glitches Ltd is registered in England and Wales (company number 13469738), with its registered office at 10 Cedar Wood Drive, Watford, WD25 0RR. We are the controller of the personal information described here.

Contact us about anything in this policy at enquiries@hitches-glitches.co.uk or on 07736 736233. We are registered with the Information Commissioner’s Office (registration reference ZC283961).

What we collect and why

What	When	Why we use it	Lawful basis	How long we keep it
Name, email, phone, service needed, your message	You use a contact form, call, email or WhatsApp us	To reply and arrange a quote or visit	Steps you ask us to take before a contract	2 years from last contact if no work goes ahead
Address, parking and installation details, MPAN, fuse and meter details, photos	You request an EV charger quote	To assess the installation and price it accurately	Steps you ask us to take before a contract	As above, or as job records if we do the work
Job records: address, work done, certificates, invoices	We carry out work for you	To do the job, certify it, honour guarantees, keep tax records	Contract; legal obligation	6 years after the job. Electrical certificates, EV charger installation records, Building Regulations notifications and related technical documents: at least 10 years, or longer where regulations or certification schemes require it
How you found our website (search engine, social site, campaign link, landing page)	You submit a form	To understand which channels bring enquiries and improve our marketing	Legitimate interests	Kept with your enquiry
IP address, browser type, security check score	You submit a form	To block spam and abuse (Google reCAPTCHA)	Legitimate interests	Kept with your enquiry
Website usage statistics (pages viewed, device type, how you arrived)	You browse our site, unless you click Reject	To produce aggregate statistics about how the site is used and improve it (Google Analytics)	Legitimate interests. The law allows statistics like this without prior consent, but you can switch them off at any time	See the Cookie Policy below
Session recordings (clicks, scrolling, mouse movement)	You browse our site and click Accept	To see how pages are used and fix problems (Microsoft Clarity)	Consent	See the Cookie Policy below

We do not sell your information. We do not use it for automated decision-making. We do not send marketing emails, texts or WhatsApp messages.

Who we share it with

We use trusted providers who handle data on our behalf, under contract:

IONOS: website hosting and our business email.
Google: Google Analytics (website statistics only, with Google signals and advertising features switched off; you can turn it off), reCAPTCHA spam protection, and address lookup on the EV quote form (Google Maps Places).
Microsoft: Microsoft Clarity website analytics (with consent).
Our website support provider: maintains this website and can access form submissions to keep it running.

We also share relevant details with the organisations below, but only where it is necessary for the relevant purpose, and only the details that purpose needs:

NAPIT, our certification body, when we use its software to issue electrical certificates and notify work.
Building Control, where the work must be notified under the Building Regulations.
Your District Network Operator (DNO), for notifications and connection applications, such as for an EV charger.
EV charger manufacturers, to register your charger’s warranty.
The Office for Zero Emission Vehicles (OZEV), for grant applications where applicable.
Subcontractors carrying out part of your job.

We may also share information where the law requires it.

After a job, we may ask you for a review, based on our legitimate interest in showing customer feedback. We either use Checkatrade’s review system, in which case Checkatrade processes your contact details under its own privacy policy, or we email or text you directly with a link to leave a review on Checkatrade or Google.

The person who arranges the work is not always the property owner. It could be a tenant, landlord, letting agent or someone acting on the owner’s behalf. Their details, and the owner’s or occupier’s details, may need to appear on electrical certificates, DNO applications or notifications, and Building Control notifications. If we receive your details this way, we use them only for that job and its certification.

International transfers

Google and Microsoft may process data outside the UK, including in the USA. When they do, the transfer is protected by UK-approved safeguards, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Agreement.

Keeping it secure

Our website uses an encrypted connection (HTTPS) and security headers. Access to enquiries is limited to the people who need it.

Your rights

You can ask us to:

give you a copy of your information
correct anything that is wrong
delete your information, where we no longer need it
restrict or object to how we use it, including use based on legitimate interests
send your information to you or another provider in a portable format
withdraw consent or opt out of statistics at any time (for cookies, use Cookie settings in the site footer)

Complaints

If you are unhappy with how we have handled your information, please contact us first at enquiries@hitches-glitches.co.uk, by phone, or by post at our registered office above. We will acknowledge your complaint within 30 days and investigate it without undue delay.

You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, or on 0303 123 1113.

Changes

We will update this page if anything changes. The date at the top shows when it was last revised.

Cookies and similar technologies (such as browser storage) are small pieces of information saved on your device. We use only a few. Google Analytics runs unless you switch it off, and Microsoft Clarity runs only if you accept it.

Your choice

When you first visit, a banner explains the cookies we use. Accept and Reject are equally easy. Items marked “Statistics” below run unless you click Reject, because the law allows statistics used only to improve a website without prior consent, as long as you can opt out. Items marked “Analytics (consent)” run only if you click Accept. You can change your mind at any time with the Cookie settings link in the footer of every page.

What we use

Name	Provider	Type	Purpose	Expires
hg_consent_v1	Hitches & Glitches	Strictly necessary (browser storage)	Remembers your cookie choice	12 months
_grecaptcha	Google	Strictly necessary (browser storage)	Protects our forms from spam and abuse	Persistent until cleared
wpEmojiSettingsSupports	WordPress	Strictly necessary (session storage)	Displays emoji correctly	End of session
hg_attr_first	Hitches & Glitches	Statistics (browser storage)	Records how you first found our site, so we know which channels bring enquiries	90 days
hg_attr_sess, hg_lead_sent	Hitches & Glitches	Statistics (session storage)	Records where this visit came from and stops duplicate form submissions	End of session
_ga, _ga_QCE23YTK6C	Google Analytics	Statistics (on unless you reject)	Counts visits and shows how the site is used	2 years
_clck, _clsk	Microsoft Clarity	Analytics (consent)	Shows how pages are used, including anonymised session replays	1 year / 1 day
MUID	Microsoft	Analytics (consent)	Recognises returning browsers across Microsoft services used by Clarity	1 year

Statistics items are used only to produce figures about how our site is used and where visitors come from. They are never used for advertising or shared for other purposes. Clicking Reject on the banner switches them off.

Third-party services

Some pages load content from other providers, who may receive your IP address when your browser fetches it: Google Fonts (text styling), Google reCAPTCHA (form security), Google Maps Places (address lookup on the EV quote form) and Checkatrade (review widget). Their own privacy policies apply.

Turning cookies off in your browser

You can also block or delete cookies in your browser settings. Blocking strictly necessary items may stop our forms from working.

Privacy and Cookie Policy